INCIDENT RESPONSE RETAINER

An incident response retainer consists of established terms and conditions for incident response services made between cybersecurity providers and their clients. These term agreements guarantee that security services are provided to clients when they face a security breach and that threats will be contained. In many cases, the services provided include digital forensics and incident response so you can reconstruct the root cause of the incident, the affected systems, and attacker pathways in addition to helping preserve evidence and support with litigation, if required.

The increasing complexity and frequency of cyberattacks have placed a spotlight on the importance of vigilant and effective incident response. An incident response retainer provides immediate access to expert on-demand digital forensics and incident response services if an incident occurs. It ensures your team knows who to call when an incident occurs, bringing rapid control and stability to your organization. It allows your business to contain and recover from a security incident quickly to limit business disruption, reduce costs, and recover from reputational damage.

When considering response claims from incident response providers, it is important to understand what “response” really means. For most incident response providers, threat response means receiving a call back from their IR experts. However, some IR providers may provide a service level agreement that guarantees cybersecurity threats will be resolved as a part of incident response.

Threat suppression, on the other hand, includes actions taken by the IR experts to stop attackers from moving laterally across your environment.

At eSentire, we will respond and engage within one hour, providing unlimited incident response with threat suppression guarantee delivered remotely, anywhere in the world. We strategically pre-deploy the eSentire Agent, so our team has immediate access to suppress any threat.

eSentire’s Incident Response Retainer provides end-to-end incident response guaranteeing that you’re prepared for the most advanced attacks. Through a combination of best-in-class digital forensics technology and the expertise of our elite incident responders, we provide unlimited incident response with threat suppression guarantee delivered remotely, anywhere in the world.

Contact us to learn more about eSentire’s Incident Response Retainer.