How Incident Handling Sets Our 24/7 SOC Apart

According to Gartner, a modern Security Operations Center (SOC) must excel in detection engineering, monitoring, threat intelligence, and incident handling. 

At eSentire, our incident handling process stands at the core of our 24/7 Managed Detection and Response (MDR) service, delivering live guidance and expertise when our customers need it most.

In this video, we break down eSentire’s approach to proactive detection, rapid response, and seamless incident remediation, demonstrating how our 24/7 SOC Cyber Analysts and Incident Handling teams act as an extension of your security operations.

From Threat Detection to Remediation: A Proven Process

• Threat Detection & Investigation: Our SOC Analysts analyze enriched signals from our data pipeline to identify malicious activity. They review metadata, such as endpoint processes, file downloads, and network connections, and use business-specific intelligence to rule out false positives.
• Threat Evaluation: We determine attack intent by analyzing telemetry, privileged identity levels, and indicators of compromise (IOCs). Once an attack is confirmed, we move swiftly to containment and response.
• Incident Handling: Our Incident Handling Team takes command of critical incidents, working closely with our SOC and Threat Response Unit (TRU) to:
  • Isolate compromised assets and disrupt attacker activities.
  • Terminate malicious processes, ban file hashes, and sever the command-and-control connections.
  • Provide remediation guidance, investigate the initial access vector, and check for data exfiltration.
• Continuously Improving Your Security Outcomes: After an incident, we collaborate with you to enhance your security posture, leveraging insights from every investigation to boost your resilience against future attacks.

Watch this video to learn how eSentire’s 24/7 SOC provides comprehensive detection, investigation, and response capabilities to protect your business. 

Because an attack on you is an attack on us.