QC Holdings Case Study: Demonstrating the Value of eSentire MDR with
Risk Reduction

In this video, Bill Elvin, Director of EA and InfoSec at QC Holdings, explains how his organization achieved risk reduction and measurable security posture improvement with eSentire MDR for Microsoft.

Company Description: QC Holdings is a leading alternative financial services organization with 30+ years of experience that provides short-term lending to small businesses and individuals. They offer financial services and products at 250 retail locations across the United States and Canada.

Industry: Financial Services

Security Challenges:

• Limited resources and budget to staff an in-house 24/7 SOC
• Lack of 24/7 multi-signal monitoring, detection and response capabilities
• Implement best practices and controls associated with the CIS (Center for Internet Security) Framework
• Inadequate proactive 24/7 threat investigation, missed alerts, and failure to integrate existing Microsoft investments from the previous MDR provider 
• Need for expert-level support and guidance from a trusted MDR partner
• Reduce cyber risk profile and ability to demonstrate value by improving security posture

eSentire Services Implemented:

• MDR with Microsoft Sentinel to provide complete attack surface visibility and drive threat investigations with 24/7 log monitoring
• MDR with Microsoft Defender for Endpoint to hunt and isolate endpoint threats before they spread
• Managed Vulnerability Service (MVS) to identify, investigate, and remediate vulnerabilities under the guidance of eSentire experts

The eSentire Difference:

eSentire quickly became an extension of the QC Holdings team, providing:

• Around-the-clock security event monitoring with 24/7 threat detection, investigation, and response by a dedicated team
• Reduced Mean Time to Detect and Mean Time to Contain
• Improved threat detection and response capabilities, powered by proprietary threat intelligence, runbooks, and AI/ML innovations created by the eSentire Threat Response Unit (TRU)
• Maximized ROI on Microsoft investment
• Improved cyber risk profile and alignment with the CIS Framework
• Time-to-value with rapid service deployment and robust escalation processes to ensure complete response