We are excited to announce that eSentire has pledged to be a Customer First vendor in the Managed Detection and Response Services market for eSentire MDR. Gartner Peer Insights Customer First program is designed to build trust and credibility, by signaling that a technology provider solicits reviews from all customers and recognizes the benefits of honest, unbiased feedback. Participating in this program signifies that eSentire welcomes critical feedback, both positive and negative, from our customers and that we will use customer insights to drive product development, service, and support.
eSentire takes great pride in our commitment to this program, given our mission to put our customers, and their business, ahead of disruption. This commitment has shaped our approach to customer feedback and customer success.
As part of the requirements for Garter Peer InsightsCustomer First program, Team eSentire commits to:
- Ensuring all our customers have an equal opportunity to share their honest feedback, regardless of whether it is positive or negative
- Making our best efforts to invite a fully representative set of users/customers to write and submit reviews
- Agreeing that all reviews submitted to the site will comply with Gartner Peer Insights’ Community Guidelines
- Complying with the Gartner Peer Insights Incentive Policy as part of its efforts to solicit customer reviews
- Having an employee designated to manage the day-to-day responsibilities of participating in and promoting this program
To all our customers who submitted reviews, thank you! These honest reviews mold our products and our customer journey, and we always welcome both positive and critical feedback.
At eSentire, we proudly tell our customers: An Attack On You Is An Attack On Us. From day one, our team is your team. Your protection is personal to us and together, we are committed to making your cybersecurity operations more responsive and your business more cyber resilient.
Everyone at eSentire is deeply proud to be part of the Customer First program. To read the reviews written about eSentire MDR by the security leaders who use our services, please visit our Gartner Peer Insights review page here. Learn why 1200+ global organizations trust eSentire to prevent business disruption by reviewing our MDR and Cybersecurity Case Studies here.
If you want to know how eSentire can help you build a more responsive security operation, book a meeting with one of ourcybersecurity specialists today.
The Gartner Peer Insights Customer First badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. The Gartner Peer Insights Customer First program constitutes an organization's commitment to solicit reviews from its customers using programmatic sourcing strategies and best practices. They neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.
